Support & Service

Expert Assistance and Reliable Solutions for Your Infrared Measurement Needs

Professional and reliable service

In industrial settings, infrared thermometers and cameras are not just standard products. Each purchase is part of a well-organized support system at Optris.

Inside sales and field representatives work as application engineers. They use their strong technical knowledge to help choose and set up the right devices. A dedicated service department in Germany deals with repairs and maintenance quickly, usually within a few days, ensuring prompt and reliable support.

Reliability is strengthened by a global distributor network that can solve problems directly on site. This mix of centralized service and local support guarantees consistency and quick responses. Service goes far beyond the initial installation. Ongoing support throughout the entire life of infrared thermometers and thermal cameras helps maintain long-term performance and process stability.

Optris provide unparalleled support for thier affordable range of IR cameras, thermometers and pyrometers

Customer Support

We are at your service

Local Sales Partners

Discover your nearest sales partner

Local Sales Partners

Optris Service

Comprehensive service ensures that Optris infrared devices operate with maximum reliability and accuracy. Technical assistance, calibration, and troubleshooting support minimize downtime and safeguard consistent measurement quality. Maintenance and calibration programs are structured to keep systems performing at peak efficiency over the long term.
Service, Calibration & Repair

Our Application Engineers

Application engineers at Optris are specialists in infrared technology and non-contact temperature measurement. They develop tailored solutions, provide technical support, and deliver training to improve infrared measurement systems. With a strong understanding of various industry needs, these engineers ensure smooth integration and consistent high performance. This focused knowledge enables innovative solutions that are precisely matched to specific applications.

Optris application engineers are bilingual and cover English, German, French, Spanish, Dutch, Swedish, and Chinese.

Application Engineers