Repair Service
Optris guarantees an accurate dispatch of all products. However, repair services might be necessary from time to time in the line of the warranty period.
We inspect and repair your optris products in our in-house laboratories in Berlin Germany.
We care about our customers. Therefore, we not only offer a repair, but also a calibration service. We provide the option of having your infrared measuring devices inspected in our in-house calibration laboratories on a regular basis, thus eliminating prossible faults and readjusting your devices in order to guarantee highly accurate measuring results.
If you like, we also include a calibration certificate, documenting the accurate functioning of your Optris infrared measuring device in exange for a small expense loading. The work test certificate documents the measuring results using three different temperature values within the measuring range.
For further information, either before or after your purchase, contact our application engineers.
There are several things you can try to fix the device.
- Try to reset the device/software to the factory default settings.
- Check the wiring and application according to the possible source of interference.
- If possible, check the device separately from the application.
- In case the problem continues, contact your local distributor.
Please contact our Service Center.
Operating hours:
Monday – Thursday
8:00 – 18:00 (CET)
Friday
8:00 – 16:00 (CET)
Tel.: +49 (0)30 / 500 197-72.
The repair process of the products varies and depends on the product type and the defect level.
You can get detailed information from Optris Service Center. +49 (0)30 / 500 197-72.
The cost of repair depends on the product type and the defect level. You will receive the cost estimation after the evaluation of the product.
The warranty period covers 24 months starting on the delivery date. After the warranty is expired, the manufacturer guarantees additional 6 months warranty for all repaired or substituted product components.
Devices ordered within 24 months and more than 24 months can be repaired. We will contact you about the cost estimation depending on the product type and the defect level.
Contact for Advice and Sales Worldwide
We offer comprehensive advice for your individual applications
Our experienced application engineers ensure competent and reliable customer service in the field. In addition, Optris works closely with numerous distribution partners worldwide.
International
Ferdinand-Buisson-Str. 14
13127 Berlin, Germany
Phone: +49 30 500 197-0
E-Mail: sales@optris.com
Internet: www.optris.com
Managing Director:
Dr.-Ing. Ulrich Kienitz
